Returns & Exchanges
At Valencia, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all furniture and decor items to ensure your space is perfect. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Ship It Back
Drop off your package at any authorized carrier location or schedule a home pickup for larger furniture pieces through our customer service team.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing